IMAGE IN LOVE FAQ's
Any questions you have that you do not see here? We respond back quickly! email toby@imageinlove.com or call 760 845 1983
We will send you a proposal from our CRM (Customer Relationship Management system) with a service called Honeybook. The proposal will outline with all that you can expect from us as photographers. There is a small form to give a bit of information about your wedding day with locations and dates and times. If you don't have all the information, it's okay, the form just gives us a rough idea of how the day will go. We will be touch before the big day so we will get a final timeline and be sure that we are all on the same page.
You will be able to sign the proposal and make the down payment of 30% to lock down that date all within Honeybook. It is very easy to use. The final payment is due any time up until the day of if you like. We can also set up payment plans so it is spread out within the time between booking and the day of.
Yes, we are always insured and we can provide the specific insurance certificate for your venue. The venue usually wants the certificate to have certain verbiage. We can contact the venue or if they provide the information they want, just forward it over to us and we will have the certificate made. Sounds a bit complicated but no worries, we do this a lot:)
All Packages come with a private online gallery with high-resolution images. All images will not have our logo on them or anything like that, they are all edited and ready for you to do whatever you want with them. You can also share the online gallery with friends and family to give them the same access you have.
We do offer printing through your gallery and that is discounted to an amazing price. You can print out small 4X6 prints up a full-size Canvas print to hang in your living room. If you want to just print your own out somewhere else, no worries!
Yes, all photos are edited and ready for you to share and download, post on Instagram and whatever else you want to do with them. The only photos we do not deliver are mid-blinking, blurry or unflattering photos that we know you won’t have any desire to have.
Our average delivery is 50-100 photos per hour of photographing. So an 8-hour package you can expect 400-800 photos. We don't cap out on how many we give you.
We do not send you any RAW (un-edited) photos. We ask that you trust our process. The editing is the final special touch we put on them that completes the image.
We have a delivery of 3 weeks or less. The average delivery is 6-8 weeks so we are proud to be able to offer a fast turn around for you.